— A Mews R&D MiniPodcast on product thinking, platform complexity, and building a unified experience at scale
In this episode, our host Jan Meissner sits down with Rui Oliveira, Senior Product Manager in Mews Platform Enablement Tribe. Rui shares his unconventional path into product—from studying electrical engineering and building betting automations at his university, to shaping product across industries like e-commerce, agriculture, manufacturing, and now hospitality at Mews.
The conversation dives into what it really means to build products for both internal and external users, and why these groups require different ways of gathering feedback and understanding their needs. Rui also unpacks the surprising complexity of hotel operations, the long journey behind our long-awaited granular permissions project, and how improving user roles and access control ties directly into reducing phishing risks across the industry.
They discuss the challenge of integrating acquired products into a seamless ecosystem, why consistent identity and permissions matter across the suite, and how all of this feeds into the vision for the M-Suite: one login, one identity, and one unified experience for every customer and team.
Check Rui's recent blog post on granular permissions.
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