Whether you're acquiring a firm, merging teams, or preparing for succession, the thing that tends to crack first is trust.
In this solo episode, Marla unpacks what really causes client relationships to weaken during transitions, even when deals are clean, teams are capable, and the messaging is polished. The first signs? Diminished engagement. Missed growth targets. Clients saying they’re fine while quietly disengaging.
This episode goes beyond operations to address the behavioral risk that acquiring firms often overlook: how client confidence falters when the person they trusted most steps back, and the firm doesn't have the emotional insight to pick up where they left off.
Learn how leading firms are de-risking advisor transitions, retaining relationships, and creating scalable continuity by embedding behavioral awareness into onboarding, handoffs, and team expansion. Whether you're in M&A, building for succession, or onboarding acquired clients, this episode offers tactical insight to preserve trust and drive post-transaction growth.
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