In this episode of Full Pipelines and Full Hearts, host Jon Jones unpacks the classic truth that facts tell, but emotions sell. While franchise consulting can feel very intellectual—evaluating industries, models, and FDD data—Jon explains why your candidates ultimately decide based on how they feel, not just what they know. He explores how to manage your own emotional state before calls, the power of sincere and specific compliments, and how to ask deeper questions that lift people up and tap into their past successes, challenges, and dreams. You’ll also hear a powerful story about Mary Kay Ash and her “make me feel important” philosophy, and how that mindset can transform your candidate conversations. If you want to move beyond features and truly connect with the people you serve, this episode will give you practical ways to add more heart to every step of your process.
Listen on Apple and Spotify!🎧
Spotify:
https://open.spotify.com/show/2mZJKRqd4rdbrzj9j2DC99?si=7fda844891214f28
Apple:
https://podcasts.apple.com/us/podcast/beyond-the-brand/id1801616966
