In this episode, Wendy shares the story of a bride who arrived with a strong presence and very specific demands — including a warning not to be shown anything ivory.
What followed was a real-time example of how celebration, calm leadership, and strategic front-loading can shift even the most guarded brides. Wendy breaks down what happened, why it worked, and how stylists can use the same approach in tough appointments.
This is a practical look at how to turn initial resistance into a breakthrough moment — and a confident “yes.”
