Key Takeaways
- Casandra transitioned from VA to operations consultant by solving problems and scaling alongside businesses.
- Agencies often mistake urgency for growth; slowing down is often essential for sustainable scaling.
- Common agency pain points include lack of operational structure, burnout, and perfectionism masked as high standards.
- When onboarding becomes overwhelming, raising rates and delaying start dates can maintain service quality.
- Strong operations begin with understanding both yourself and your team emotionally and strategically.
- Hiring from Facebook groups—especially for entry-level roles—is highly effective when paired with solid filtering systems.
- Casandra built a custom talent database to streamline recruitment and keep top candidates warm.
- The agency business is “people all the way down”; emotional regulation and empathy are essential leadership tools.
Check out Casandra's agency here:
https://www.handledoc.com/
Learn the 5 mistakes keeping your agency stuck, and the 5 Custom GPTs that solve them. Free course at https://www.agencyuplift.co/blueprint
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