Summary
In this solo episode, host Sean Lang breaks down why your agency’s “secret sauce” can’t live only in your head. If you want to grow, exit, or simply stop being the bottleneck, you need to transfer your expertise into systems, scorecards, and SOPs. Sean shares a step-by-step method for turning intuition into documented processes while still protecting creativity.
Takeaways
- Secret sauce in your head makes you valuable; secret sauce in systems makes the agency valuable.
- Codification boosts speed, consistency, and quality.
- Role scorecards tie expectations to measurable outcomes.
- Onboarding and SOPs apply to both employees and contractors.
- Creativity can coexist with standardization by defining “creative zones.”
- Delegating ownership frees the founder from being the hero.
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