Description

Summary

Most agency owners think they have a people problem.
In reality, they’re firing symptoms and keeping the disease.

In this solo episode, I break down the exact framework I use with my private coaching clients to diagnose underperformance before it turns into churn, burnout, or a bad firing decision.

Takeaways:

• Why your first instinct to blame the employee is usually wrong
  
• The hidden cost of misdiagnosing team issues (and why it compounds fast)
  
• The difference between a process problem, a clarity problem, and a true people problem
  
• The 30 second diagnostic I use before ever considering letting someone go
  
• How unclear expectations quietly destroy trust inside your team
  
• When a “bad employee” is actually a client fit issue in disguise

Join the free agency uplift community: The Agency Uplift Community

Get the 5 free custom GPTs that will help you stop being the bottleneck:
The Agency Leverage Blueprint

👉 Get new episodes right to your inbox - click here 👈