Description

In this episode, we look at why Starling Bank — which has one of the best free current accounts in Britain — is seeing its revenue fall while Monzo and Revolut race ahead.

• Why the free account is as good as it is, and how Starling pays for it
• The liability-led model that makes an investment product bad business for them
• Starling £17.6m vs Monzo £150m vs Revolut half a billion — the marketing gap
• Engine by Starling: four clients in four years, £19.7m spent to earn £11m
• The credit card promised in 2019, and the one Engine sells to other banks
• The FCA onboarding restrictions still in place after four years
• What comes next — a paid tier, an insurance bundle, or a buyout?

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