In this episode, I sit down with business turnaround strategist and executive coach Judy McMurtry, who helped take a Delta operation from 19th to #1 in just six months and sustained top performance for years. We talk about why people must come before profit, the often-overlooked role of middle managers, building trust with employees, and why organizations need strong people and processes in place before embracing AI.
About Judy
Judy McMurtry, MBA, is a business turnaround strategist and executive coach who helps mid- to large-sized organizations and their leaders deliver rapid, measurable results. Creator of the Total Business Turnaround (TBT) Framework, she built her expertise in senior leadership roles at major airlines, including Northwest and Delta. She led the turnaround of Philadelphia International Airport, moving it from 19th of 21 to the #1-ranked airport operation for Delta Air Lines in just six months. Founder of JM Excel Consultant LLC, Judy is a Maxwell Leadership Certified Trainer, NSA member, BBB-accredited business owner, and SHRM-approved recertification provider for PDCs. On air, she shares practical ways to shape your image, build trust, and drive innovation.
Connect with Judy
Website: https://excelwithjudy.com/
Website: https://go.excelwithjudy.com/total-business-turnaround-page
Facebook: https://www.facebook.com/judy.mcmurtry.1/
