All businesses require a CRM solution if they are to manage their relationships with clients, customers, and prospects as effectively as possible.True CRM facilitates a 360 view of interactions between members of your organisation and your client/prospect's organisation. Recording these interactions means that you can operate as a team and are not reliant on memory.As well as recording interactions, true CRM will hold key information about your clients, customers, and prospects, which helps you understand these people, helps you analyse them and understand where your business is most successful.Although true CRM usually does include a technology platform, it does not have to - especially in a smaller /micro business.CRM can also automate certain repetitive tasks, which both saves valuable time and removes variation.Successful implementation of a CRM solution is simple, but not easy. Successful CRM implementation requires an understanding of the business, the methodology of successful implementation and the selected technology. Gill Walker has been helping organisations with their CRM for over 30 years - since CRM was a business card holder or old notebooks with client information locked in the top drawer for safekeeping - unless you were from ‘the big end of town?Gill has remained dedicated to Microsoft CRM and Microsoft Dynamics 365 for the past 20 years - since 1.0 beta! She has earned several Microsoft awards, including the coveted MB-600 - Dynamics 365 Power Platform Solution Architect. Gill has been a Microsoft Certified Trainer since 2006.Additionally, Gill was named #Thinkers360 as one of the top 50 global thought leaders & influencers in CRM. She was a 2021 ARN WIICTA & Innovations finalist, and a ROAR Awards, finalist.Gill has combined her deep technology understanding with her skills in education to develop her education-led approach to CRM implementation.Connect with Gill:opsis.com.auhttps://linkledin.com/in/crmconsultanthttps://twitter.com/opsiscrmhttps://tiny.one/OpsisYouTubehttps://tiny.one/opsisblog▼ ▼You can connect with/follow Talking with the Experts: Buy me a Coffee:https://www.buymeacoffee.com/rosesdavidsonBecome a patronhttps://www.patreon.com/talkingwiththeexperts Leave a Google review:h
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