Alex Graham shares his journey of learning how to navigate the VA claims system successfully after years of denials, which inspired him to write a book to help other veterans avoid the same pitfalls.
• 85% of VA claims are denied first-time because veterans don't produce necessary documentation like nexus letters
• The VA operates like a major insurance company with a philosophy of "deny and deny and deny"
• Veterans need to understand how to read 38 CFR and BVA decisions to build successful claims
• Veterans Service Organizations (VSOs) vary greatly in quality and effectiveness
• Creating a perfect timeline with consistent details protects veteran credibility during the claims process
• The Independent Living Program offers valuable benefits that many veterans aren't aware of
• Medical records must align perfectly with claimed conditions
• Veterans need to take control of their claims rather than solely relying on representatives
• The system is overwhelmed with new veterans, making it increasingly difficult to navigate
• Sharing knowledge between veterans is crucial, as the VA rarely volunteers information about available benefits
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