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Operational resilience isn’t just about compliance — it’s about culture, customers, and the way organisations think about disruption.

In this episode of The Prepared Leader: From Crisis to Confidence, host Helen Lipscombe speaks with Nick Simms from Cornwood Consulting, who brings nearly 40 years’ experience in business continuity and resilience. Together, they explore what makes operational resilience different, where regulation helps (and hinders), and why culture often determines whether resilience efforts succeed or fail.

You’ll hear:

• The shift from “if” to “when” disruption happens.
• Why resilience must focus on services, not just departments.
• Real-world disruptions — from escaped rhinos to IT failures.
• How regulation can both drive progress and create false confidence.
• Why soft skills and influencing matter more than technical training.

“At its heart, operational resilience is about looking after your customers. Everything else should flow from that.”

Whether you work in a regulated industry or not, this conversation offers practical lessons for leaders aiming to build resilience that lasts.

Connect with Helen Lipscombe:
LinkedIn: Helen Lipscombe FBCI | LinkedIn
Website: Resilience Continuity | UK

YouTube: Resilience Continuity Consulting - YouTube

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Until next time, stay ready and stay resilient