In this episode of Training That Works, Rustin Schroeder talks with Stephanie Gilley about what it actually takes to build teams that care about their work, their customers, and each other. Stephanie shares her journey from the classroom to leading remote sales teams in the fast changing world of ed tech, and why her background as an educator reshaped how she thinks about leadership, training, and accountability. She explains why immersive, experiential training is the only kind that truly sticks, and why check the box learning fails both employees and organizations.
Stephanie also dives into leading through major change, including navigating multiple company mergers without fear. She breaks down how leaders can motivate teams to deliver exceptional customer experiences, why modeling behavior matters more than mandates, and how honest feedback builds trust rather than resentment. From Radical Candor to growth mindset leadership, this conversation offers practical insight for business leaders who want training that works, teams that care, and cultures built to last.
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