Description

In this episode of the Bold Business Podcast, host Rose Jones discusses the critical role of customer service in business success. Ros highlights that while having a great product is important, poor customer service can lead to business struggles. She outlines nine practical ways to enhance customer service, focusing on consistency, clear communication, setting and exceeding expectations, maintaining customer relationships, and training teams. Great customer service not only retains customers but also turns them into advocates for the business.

Takeaways

• Customer service is essential for business success
• Lead generation is costly; retaining customers is easier
• Consistency creates trust and builds loyalty
• Clear communication is vital for good customer service
• Under promise and over deliver to impress customers
• Aftercare strengthens customer relationships
• Raving fans can become your best marketers
• Complaints should be welcomed as opportunities for improvement
• Training your team is crucial for consistent service
• It's okay to let go of bad customers for a healthier business
• Communicate clearly and like a human

Find out how Ros Jones can support your business: https://rosjones.co.uk/contact/