Adrienne Mann and Melissa Stratman dig into a timely question for health centers: how should we be talking about productivity right now? With federal funding on shaky ground, they reframe productivity as a mission-protecting tool—not a punitive metric—and share practical ways leaders can discuss capacity, schedules, and expectations with clarity, fairness, and trust, building on the ADKAR model for change management. A must-listen for teams feeling the pressure to serve more patients while building real financial resilience.
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