What does excellent hospitality really look like in coffee? Is it the bottomless diner mug, the quick “just get me my latte” efficiency, the curated third-wave experience, or the Gen Z vibe check?
In this TSC episode, I’m taking you through hospitality across the generations and showing how expectations have shifted (and overlapped). We’ll count down my top micro-hospitality moments, the tiny gestures that turn coffee into connection, and talk about why hospitality (not just coffee quality) is the secret sauce that sets a brand apart.
Because at the end of the day, good coffee is everywhere. What people remember is how you made them feel.
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You can always reach me at howdy@tinysidecar.com or over on Instagram @tinysidecar
