🎙️ Episode 9 — Designing the Client Journey: From Hello to Raving Fan
Welcome back to Curated & Crafted — where luxury meets intention and business meets soul.
In this episode, Dom and Kinsey break down the real client experience — from the first “hello” to the moment they become lifelong fans. Whether you’re in weddings, events, or the luxury service space, this conversation dives deep into how to create connection, trust, and retention through every touchpoint.
We talk about:
✨ Turning one-time clients into repeat advocates
✨ Why luxury brands often miss the mark at first impression
✨ Building systems that nurture your clients after the event
✨ The emotional side of the journey — the goodbyes, the follow-ups, and the relationships that last
From wedding proposals to high-end brand activations, Dom and Kinsey share what it really takes to design a journey that keeps clients coming back — and talking about you long after the event is over.
Listen if:
You’re a creative, planner, or service-based founder who wants to turn great service into an unforgettable client experience — one that scales with heart.
🔗 Links & Resources
🎧 Listen on all platforms: Spotify | Apple Podcasts | YouTube
📸 Follow us: @curatedncraftedpodcast
💌 For collaborations or guest inquiries: Dominique@liquidcaterers.com
📍 Connect with Us
Dominique — @soulagave @mommad0m
Kinsey — @liquidcaterers @kinseybethkendrick
