Growth isn’t always about adding more. We found our stride by stopping the right things—and the results reshaped our marketing, our team, and the way we serve customers. We open up about the specific tactics we cut, why they weren’t serving us at scale, and how focusing on fewer, better moves led to sustainable growth without compromising customer experience.
We start with marketing myths that looked effective from the outside but underperformed in practice. Flash discounts trained delay and hurt margins, while purchased call and email lists drained time with poor data and low intent. We explain how shifting to consistent, year-round pricing and building demand through relevance paid off. You’ll hear why we opted out of big, crowded trade shows in favor of focused niches, reduced spend on LinkedIn paid when CPA spiked, and resisted bidding during seasonal search surges. We also share why we stopped routine company announcements unless they were truly useful to customers.
From there, we get practical about people and process. Hiring for potential slowed delivery; hiring for immediate capability raised the bar on day one. By building roles around strengths—on-camera communicators in content, great talkers in service, process-minded folks in operations—and investing in targeted upskilling, we cut context switching and improved outcomes. We’re candid about the hard decisions too, including changing roles and, when needed, parting ways to support the next stage of scale.
Finally, we talk trust and focus. Underpromise-overdeliver became a policy that protects our brand. We stopped saying yes to every printable item, referred non-core work to great partners, and doubled down on what we do best: promotional products and uniforms. On a personal note, we filtered advice to proven experts and looked beyond local competition to learn from leaders across the US, Europe, and Asia. That global lens sharpened our site, processes, and operations.
If you’re feeling stretched as you grow, this conversation offers a clear playbook: remove the busywork, specialize with intent, and test your strategy against the best. Subscribe, share with a teammate who needs clarity, and leave a review with one thing you’re ready to stop doing next.
Follow the host: Charles Liu: https://www.linkedin.com/in/charles-liu-042b9124/
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🌐 Website: https://www.cubicpromote.com.au
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