While HOA boards do not have to keep every homeowner complaint confidential just because someone asks, there are situations where an HOA must keep member communications confidential. This episode covers two scenarios that come up constantly in HOAs. One involves a neighbor complaint and a disturbing pet-related incident, so trigger warning for animal lovers. The other involves a homeowner reporting suspected financial misconduct by management, and what a director should do instead of forwarding the complaint to the accused vendor.
What You’ll Learn.
✅ The three categories where confidentiality is required by the Davis-Stirling Act.
✅ Why a request for confidentiality does not create a legal duty for the board.
✅ How even in the absence of a specific statute requiring confidentiality, mishandling a serious complaint can create fiduciary duty exposure under Corporations Code 7231.
✅ What to document when your HOA discloses protected information or handles complaints in bad faith.
Confidentiality is not the default in HOA governance. Boards must keep certain matters private under the Davis-Stirling Act, but most complaints are not protected just because a homeowner requests it. This episode shows where the legal lines are, and why boards can create serious exposure when they disclose the wrong information or mishandle high-stakes complaints.
🎧 📞 If you enjoyed this episode, please like and subscribe to HOA HELL. Listen on YouTube at @hoahellpodcastofficial or wherever you get your podcasts. To schedule a consultation, visit https://mbkchapman.com/ and mention the HOA HELL discount.
DISCLAIMER:
This content constitutes attorney advertising. The content of this podcast is for general informational purposes only and does not constitute legal advice. No attorney-client relationship is created by listening to this podcast, submitting a question, or receiving a response. Always consult with a licensed attorney regarding your specific legal situation. MBK Chapman and Michael Kushner disclaim any liability for actions taken or not taken based on the information provided in this podcast. This communication does not constitute a guarantee, warranty, or prediction regarding the outcome of your legal matter.
ABOUT:
Michael Kushner created and taught the systems now used by the biggest law firms in the state focused on HOA litigation. Managing partner of MBK Chapman, and author of the best-selling book, HOA HELL, Kushner teaches homeowners how to fight their bad HOAs and win.
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