In this episode, Heather and Kirsten explore the intricate dance between empathy and accountability in leadership, team dynamics, personal relationships, and with ourselves. They discuss the importance of connection, clear expectations, and the necessity of pre-work in preparing for difficult conversations. They emphasize the value of curiosity, care, and the normalization of discomfort in fostering trust and effective communication all while finding the balance between being empathetic and holding ourselves and others accountable.
Disclaimer: The views and opinions shared in this episode belong solely to the host and the guest and do not necessarily reflect those of their employer or affiliated organizations.
Host: Heather Gates, MPH, Owner & Strategy Partner, Human-Centered Strategy
Guest: Kirsten Cone, Executive Director, Givens Estate
Resources
"Crucial Conversations: Tools for Talking When Stakes Are High" by Joseph Grenny, Kerry Patterson, Ron McMillan
"Crucial Accountability: Tools for Resolve" by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler
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