In this episode of Strategic Shift, Christy Honeycutt sits down with Huw Newton-Hill, Managing Director of Attensi, to explore why confidence and behavior change matter more than information in workforce training. The conversation also looks ahead to the future of work, including digital twins, human-centered AI, and the growing importance of communication and problem-solving skills.
Timestamps:
00:00 - Introduction to Hugh Newton-Hill and ATTENSI’s AI-driven game-based solutions
02:54 - Building sustainable learning with behavioral analytics
04:44 - The value of game mechanics versus gamification in corporate training
06:02 - Case study: Circle K’s scalable store manager simulations
07:24 - Confidence as a cornerstone of effective workforce training
08:21 - Keeping technology human-centric and accessible across environments
11:31 - Addressing frontline skills gaps and onboarding overwhelm
13:52 - Designing onboarding to foster psychological safety and confidence
15:11 - The science of behavior change: capability, practice, and motivation
17:24 - The impact of behavioral data on future workforce analytics
21:07 - Innovations in skills verification and digital twins of work environments
28:22 - The potential of creating digital twins for organizations and workforces
29:44 - Final thoughts: movies predicting future tech and workforce modeling
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