James O'Neal is a 27 year seasoned veteran firefighter. On New Years Eve, 2011 he had a mayday at a "routine" structure fire. James has made thousands of fires and only been at stations that get a lot of fire volume his whole career. He was seasoned before this incident. He tells his story and also shares the personal side that depicts the brotherhood/sisterhood we are a part of. A lot of lessons can be learned such as companies not being complacent, checking your gear, and being prepared. That is what saved James, aka Big O's, life.