Chad Miller and I explore how small and mid-sized ophthalmology businesses can compete for talent and drive profit by building culture into daily behavior, not posters. We unpack the real cost of turnover, low-cost listening tools, and how to coach struggling managers toward values alignment.
• how good bosses, teams, and culture retain talent
• the 0.5 to 2x salary cost of turnover
• revenue per employee as a growth metric
• moving beyond lip service to weekly culture rituals
• low-cost listening tactics that build trust
• transparency and vulnerability as the base of safety
• coaching misaligned managers with clear values and behaviors
• hiring and firing by values to protect culture
• framing work as us against the obstacle
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This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com.
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