In this episode of Executive Diaries: Confessions from the C-Suite, host Erica Hansen, CEO of The Wisdom Collective Companies, reveals one of the most overlooked causes of organizational chaos — inconsistent language. From “revenue” and “sales” to “bills” and “invoices,” misaligned definitions can quietly destroy efficiency, trust, and profitability.
Erica shares real case studies from her 20+ years of corporate transformation, showing how simple vocabulary mismatches can derail teams, distort data, and fracture strategy. You’ll learn how to create a business glossary, align departments through consistent definitions, and build a culture where everyone truly speaks the same language.
Because clarity isn’t just communication — it’s the foundation of alignment, trust, and growth.
