The best venues don’t try to be everything, they just know who they are. When that clarity of identity runs deep, the product, the choices, and the guest experience all align without forcing it.
In this episode of The PAX Hospitality Podcast, the team dig into the “Product” layer of the PAX Pyramid with guest Rob Libecans (Caretaker’s Cottage, Three Horses). They reframe product as the discipline that connects menu, service, space, systems, and culture to true market-fit — not just “what’s on the list.” Rob unpacks how constraint (tight rooms, tighter budgets, hard deadlines) becomes a creative accelerant, and why embracing a little chaos can make a venue feel alive.
We get inside the operating system: empowering A-grade people to make and own decisions, using patterns (not one-off reviews) to guide changes, and running constant test-and-learn at the speed of service.
There’s texture: why a monthly menu cadence beats weekly burnout; how a sherry-led martini (“Jabberwocky”) carries identity between venues without cloning; why glassware, lighting, sound, and that cheeky “See you tomorrow” sign-off are product choices as much as any drink spec. The result is a practical, culture-first playbook for turning mission into moments guests can feel — and come back for.
Topics covered:
The PAX Hospitality Podcast is produced by PAX and Craate Creative. Support for this podcast comes from Square and Brunswick Design and Innovation. Our music is produced by Patricia Heath and Mattias Westergren.
PAX acknowledges the Wurundjeri Woi-wurrung people as the traditional custodians of the land on which we operate. We pay our respects to elders past, present and emerging and to all First Nations People.
