Zoran introduces the IDEO U framework for Human-Centered Service Design. This episode breaks down "Moments that Matter" and Journey Mapping, showing leaders how to design out friction and optimize "peaks" to protect their team's most valuable resource: grit.
🎙️ Built for Pressure is a short-form podcast for high performers, leaders, and decision-makers who thrive under pressure. Hosted and produced by Zoran Stojković.
🔗 Learn more: www.kizo.ca
📩 Contact: zoran@kizo.ca
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