There’s a weird thing that happens as companies grow: founders start farther away from their customers.
Early on, you talk to them all the time. You hear what they like, what annoys them, why they chose you in the first place. Then the business grows, dashboards appear, teams expand, and suddenly “customer feedback” shows up as a report instead of a conversation.
Mark Hasebroock and Jennifer DiMotta talk about why that shift creates blind spots for founders. Data matters. Reviews matter. Metrics matter. But none of them replace hearing directly from the person buying your product.
A few short phone calls can reveal more insight than weeks of internal analysis, and this episode of From Grit to Growth deepens into it.
One takeaway: call your customers.
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About Dundee Growth Partners
Dundee Growth Partners provides E-commerce leaders with the strategy, systems, and tools they need to face growth challenges and scale with confidence. With deep industry experience and AI-powered platforms, we help leadership teams scale in a sustainable way. Interested in learning more? Click the link below to get started.
