In this episode of Add To Cart, we checkout Andy Evans, Co-founder of humii, who combine cutting edge technology with real human analysis to evaluate a retailer’s customer experience and provide valuable insights. With around 200 retailers onboard including Rebel Sport, Lovisa and The Iconic, humii take the mystery out of nailing an amazing customer experience using over 150 metrics.
Links from the episode:
Stories of Your Life and Others by Ted Chang
Mystery Shopping for eCommerce: The humii Story | #214
Questions answered in the podcast:
This episode was brought to you by…
About your co-host: Andy Evans from humii
Software engineer, ex-IBM and Deloitte consultant and now co-founder at humii (www.humii.co) where we’re harnessing real human insights to help retailers move the needle on customer experience. Passionate about customer experience, building great teams, innovation through technology, and above all else - enjoying what I do.
You can contact Andy at LinkedIn
About your host: Nathan Bush from eSuite
Nathan Bush is a digital strategist, Co-founder of eCommerce talent agency, eSuite and host of the Add to Cart podcast. He has led eCommerce for businesses with revenue $100m+ and has been recognised as one of Australia’s Top 50 People in eCommerce four years in a row. You can contact Nathan on LinkedIn, Twitter or via email.
Please contact us if you:
Email hello@addtocart.com.au We look forward to hearing from you!
Thanks to our sponsors, Shopify and Klaviyo, for bringing you the show.
Sponsor Add To Cart: https://addtocart.com.au/sponsor/
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