Episode 13: From Brand Promise to Daily Practice – Fixing the CX Gap in Multifamily
Guest: Reece Register, Founder of CXOWorx
In this episode, we explore:
- The broken link between brand and on-site execution
- Why rebrands fall flat without operational reinforcement
- The danger of designing CX without emotional intelligence
- Centralization’s unintended impact on team growth and leadership
- What multifamily must steal from restaurants to compete in 2025
🔥 Quote of the episode:
“You’ve done something so well, they talk about you while eating spaghetti.”
📎 Resources:
- https://cxoworx.com
- https://www.linkedin.com/in/reeceregister
- Learn more at https://apartmentjedi.com
