What keeps bookkeepers grounded when life and lodgements pile up? In this uplifting conversation with Rob Marshall— professional bookkeeper, General Manager at ICB, and a proud advocate for small business communities — we unpack the habits, boundaries, and mindset that help us build businesses we actually want to live in.
In this episode we cover:
- Lessons from the community: how genuine connection builds trust, clients, and longevity.
- The wake-up call: Rob’s 2017 “widow-maker” heart attack — and how it changed everything.
- No more martyrdom: breaking the habit of being a slave to clients.
- Confidence without arrogance: standing tall without losing your softness.
- Person before success: why protecting your health, hobbies, and family must come first.
- Values that matter: kindness, diplomacy, and authenticity as quiet forms of strength.
- Tiny rituals that anchor big weeks: simple resets that keep our heads and hearts steady.
Mentioned in this episode:
- How to build a sustainable business without becoming a slave to clients
- Lessons from community — connection, trust, and finding your tribe
- The 2017 heart attack that became a turning point
- Confidence vs arrogance — standing tall without losing your softness
- Why “being nice” is actually a quiet superpower in leadership
- Faith, health, and family — remembering the person before the business
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👉 Also: The Entrepreneurial Bookkeeper — grow your business without sacrificing your health: sharonfrancisco.com/program
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Have a question for the podcast? Email hello@sharonfrancisco.com
