AI is reshaping leadership in real time. Here are the top takeaways for leaders from the latest AI trends.- Starburst and Phenom AI tools are driving workforce planning and operational efficiency.- Adoption gaps persist: only 16% of office workers use generative AI versus 39% hybrid; culture matters.- AI-powered forecasting in contact centers enables data-driven planning, improving efficiency and customer satisfaction.- Leaders should stay informed and act strategically to align AI with culture and operations.Sources:- Highways Today: AI Leaders 2025 — https://highways.today/2025/11/22/software-leaders-ai-2025/- White House: Americas AI Action Plan — https://www.whitehouse.gov/wp-content/uploads/2025/07/Americas-AI-Action-Plan.pdf- Korn Ferry: Use AI depends on where you work — https://www.kornferry.com/insights/this-week-in-leadership/use-ai-depends-on-where-you-work- SMB Tech: Beyond the spreadsheet: AI forecasting for contact centres — https://smbtech.au/thought-leadership/beyond-the-spreadsheet-why-ai-forecasting-is-a-must-have-not-a-nice-to-have-for-contact-centres/Add me on LinkedIn: https://www.linkedin.com/in/jsundlo/
