Description

In this special guest episode of Two Doctors in a Twist, Dr. Marilyn Carroll and Dr. Jamie Chesler are joined by Dr. Ben Capell, an international executive coach with a background in team and leadership development, values, inclusion, and organizational change. With experience living and working across multiple countries—and early leadership development work at HP—Dr. Capell offers a grounded, global perspective on what really shifts when a leader gets promoted.

What leaders underestimate after a promotion

The episode opens with a core reality: most people assume a promotion means doing the same job at a higher level—but it doesn’t. Promotion creates a system-level identity shift, including:

• joining a new senior team and finding your place at the table
• navigating new stakeholders, expectations, and power dynamics
• shifting from detail ownership to strategic leadership
• detaching from the comfort zone of the previous role
• (for global leaders) adapting to new locations, cultures, and communication norms

Why leaders “retreat to the weeds”

A major theme is the pattern Dr. Capell sees often: when leaders feel overwhelmed in a new role, they revert to what they know—execution and details. It’s not because they’re incapable; it’s because the new level introduces unfamiliar challenges (team dynamics, stakeholder politics, decision-making ambiguity). Coaching helps leaders shift from managing tasks to leading through perspective, priorities, and influence.

A key coaching question he uses:
 “What does the team need from you at this level—right now?”

The human side: confidence dips, imposter syndrome rises

Global leadership: silence, hierarchy, and cultural nuance

Dr. Capell explains how leadership changes across cultures—especially when moving from the U.S. to more collectivist or hierarchical environments:

• communication may be less direct
• hierarchy may influence who speaks and when
• debate may be more structured and less confrontational
• leaders may be expected to appear more decisive

Contribution vs. protection: how leaders can tell they’re in “self-protect mode”

One of the strongest sections of the episode: Dr. Capell explains how leaders can spot when they’re protecting themselves instead of contributing:

• conversations stop when you enter the room
• the team becomes dependent and waits for direction
• people ask fewer questions and share less information
• there’s a subtle “hiding” or hesitation around you

These are signals that leadership may be limiting growth—often driven by fear and self-protection rather than legacy and development.

Rapid-fire leadership tools (practical takeaways)

Dr. Capell offers quick actions leaders can apply immediately:

• One question to ask this week: “Where can I show more trust or let go so my team can grow?”
• One meeting behavior to stop: being the first to offer ideas—let the team speak first to avoid premature alignment
• One signal to watch: what happens when you enter the room

The twist

Dr. Marilyn Carroll lands the episode with the key reframe:

“Leadership doesn’t get easier after the promotion—it gets quieter.”

Bottom line: This episode is a roadmap for leaders stepping into bigger roles—especially across cultures—showing why promotions require not just more competence, but a deeper shift in identity, influence, and trust.

2 Doctors and a Twist 

Stay connected with 2 Doctors & A Twist – Just What the Doctor Ordered!

• Subscribe on Apple Podcasts, Spotify, or wherever you listen.
• Follow us on LinkedIn for clips, insights, and upcoming episodes.