SummaryIn this conversation, Charlii interviews Nikki, multi franchise salon owner. They discuss the importance of recommending retail products to clients and the rebranding of Nikki's Hairhouse salons. Nikki shares her journey from dropping out of high school to becoming a successful business owner. They also touch on imposter syndrome and the power of authenticity in leadership and sales. Chapters00:00 Introduction and Small Talk01:58 Introduction to Nikki and Her Salon Business03:01 Rebranding and Focus on Retail04:06 Hairhouse Warehouse Origins05:18 Importance of Recommending Retail Products06:09 Missed Opportunities in Recommending Home Hair Care07:06 The Industry Standard for Retail Sales in Salons08:17 Taking Over a Non-Performing Salon10:13 Nikki's Background and Journey to Salon Ownership13:25 The Importance of Authenticity in Leadership17:10 Overcoming Fear and Taking Risks19:13 Imposter Syndrome and Being Authentic22:07 Transitioning from Employee to Business Owner25:07 The Journey to Authenticity and Growth28:00 The Power of Speaking from the Heart30:20 Being Authentic in Leadership and Sales32:23 The Importance of Honesty in Sales Interactions33:39 Managing Time and Boundaries35:32 Biggest Financial Mistake and Lessons Learned38:41 Best Money Decision and Impact on Profitability43:04 Managing Multiple Businesses and Delegating50:04 Regulating Emotions and Mental Health Challenges54:02 Challenges of Managing a Business from Afar59:16 The Emotional Toll of Being a Salon Owner01:04:59 Preparing for the Unexpected: If I Die Handbook01:08:30 Exploring the Use of AI in the Business01:09:11 Implementing Policies and Procedures01:10:12 Cost of Employment Hero01:10:51 Integration with Xero01:11:10 Using AI in Business01:12:15 The Benefits and Limitations of AI01:13:35 Advice for Starting a Franchise01:14:26 Understanding Business Metrics01:15:25 Passion and Dedication in Business01:16:02 The Challenges of Managing Multiple Projects01:17:08 Embracing Imperfections in Business01:18:24 The Creative Mindset in Entrepreneurship01:19:28 The Time Constraints of Entrepreneurship01:20:41 The Importance of Collaboration and Delegation01:23:12 The Unique Business Model of Hairhouse01:25:25 Creating Standard Operating Procedures01:26:17 Incentivizing and Motivating the Team01:28:56 Avoiding Double Dipping in Service Commissions01:30:44 The Importance of Packaging Services
🎙️ About The Salon Rebel Podcast 🎙️
Hosted by Charlie Crothers, is a journey into the heart of entrepreneurial passion and rebellion. Charlie, a multi-faceted business entrepreneur, shares the story of her life, intertwined with invaluable insights from her experiences in entrepreneurship ranging from her personal life to Salon Ownership, E-commerce Founder and Digital Creator. E
Each episode is a mix of the good, the bad, and the sometimes ugly realities of running a business, providing listeners with relatable content and hope. She emphasises that success often comes from stepping outside the industry 'norm.'
💙About The Biz Tool Boutique 💙
With 15+ years experience and a team of almost 20 - Charlie Crothers started The Biz Tool Boutique to help other salon owners increase cash flow & team performance like she has…
So they can create the freedom and income they deserve.
Tap Below To Access Tools and Resources for Service-Based Business Owners.
https://www.thebiztoolboutique.com.au/
