In this episode, Rob Graham and Ross Rosner break down the real cost of losing the people you most want to keep: lost productivity, missed opportunities, morale dips, and the ripple effect that can trigger more exits. We share practical steps leaders can use right now to reduce surprise attrition, build career paths, and create a culture people want to stay in.
Timestamps:
00:00 Intro & tagline
01:05 Defining “turnover” that really hurts
04:10 The 30–40% replacement cost, explained
08:20 Culture ripple effects and morale
12:15 Practical retention moves for SMBs
18:40 Career paths, training, and leadership development
24:10 Why counteroffers usually fail
27:00 Tip of the Week & wrap
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