In Episode 57 of the Talent Sherpa podcast, Jackson Lynch and co-host Scott Morris unpack one of leadership’s toughest balancing acts: delivering accountability with compassion.
They challenge the common misconception that empathy means avoiding hard truths, arguing instead that real compassion involves respectful but direct feedback.
Jackson shares stories from his experiences at PepsiCo and Nestlé, illustrating how transparent, feedback-rich cultures build trust and high performance. Scott emphasizes that avoiding tough conversations serves no one. It only prioritizes temporary comfort over long-term organizational health.
They also tackle the critical question: should senior executives delegate the responsibility of hard feedback to HR, or must they own it themselves?
This conversation will equip you with practical ways to build a feedback-dense culture, navigate uncomfortable conversations gracefully, and ultimately create an environment where your best talent feels seen, valued, and challenged.
If you're ready to raise the bar, this one's for you.
You can subscribe to this podcast on your platform of choice. Just go to https://talentsherpa.buzzsprout.com.
If you are a CHRO looking to start your AI transformation, please check out www.Getpropulsion.ai. Scott and his team are creating a team of agentic teammates to enable your human capital leaders to focus on leading the business forward.
And don’t forget to visit www.mytalentsherpa.com where we have tools and coaching for CHROs to make an impact on day one, including the brand new CHRO Chronicles and the CHRO Ascent Academy. Also, if you want a Sherpa to guide your ascent, check out the work with me section.
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