In this week's episode of "The Making of Smile & Co," Ashley Joves welcomes back Collin Al-Samarrie, who oversees clinical operations for Smile & Co.
They delve into operational aspects of Smile & Co, discussing inefficiencies in meetings across offices and the switch to in-person huddles for better productivity. The discussion covers the daily routine of preparing route slips, which facilitate patient appointments and financial transactions, enhancing communication and efficiency within the team.
They then explore the use of technology and process improvements in the practice, such as introducing walkie-talkies for better communication among staff, and implementing a project management software for streamlined operations. Challenges like equipment failures and the importance of having a solid team to manage the larger Roseville office are highlighted.
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