If your client experience falls apart after someone pays you, this episode is your wake-up call. I sat down with Ashley, founder of Solution Integrators and certified systems queen, to talk about why systems are way sexier than you think — and how the right ones can help you get, keep, and actually enjoy working with your clients.
// I DON’T KNOW WHO NEEDS TO HEAR THIS, BUT
Your offers can be high-touch without *you* doing the touching.
In this episode, we yap about:
– Why your systems should support you as much as they support your clients
– How to create a simple, streamlined client experience (without a 47-step onboarding process)
– “Repel marketing” — attracting the right clients by being honest from day one
– Setting boundaries before the contract is signed
– How Ashley books dream clients in her sleep (literally)
– Using automation that feels human
– The magic of the eight-minute delay and other simple workflow hacks
– How to prevent buyer’s remorse in the first 24 hours
– Building a client experience that gets you repeat clients and referrals
// WHERE TO FIND ASHLEY
– Visit Ashley’s website
– Follow Ashley on Instagram
– Follow Ashley on Threads
// MORE FROM HELLO & CO
— Visit my website at hellococreative.com
— Follow @idkwhoneedsthispod on Instagram
— Find me on Instagram
— Follow me on Threads (you’re welcome in advance)
— Subscribe to The Rough Draft newsletter (your Thursday morning shot of brain espresso)
— Have a request or idea for a future episode? Let me know here!
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