Three nightmare service calls turned into a roadmap for running a better HVAC company. Steve Stewart, owner and general manager at Southern Comfort Mechanical in Lewisville, TX, joins us to share how he went from private equity and consulting to building a client-first, data-informed home services brand in the heart of Dallas–Fort Worth. His pivot starts with empathy and ends with execution: pick up the phone, show up prepared, listen, and follow up until the job is truly done.
We dig into how Steve shifted from a break-fix, high-volume model to a tighter service area with fewer daily calls and deeper diagnostics. That change unlocked time to understand root causes, prevent repeat failures, and build trust at the front door. Steve explains how lean principles power the operation: standard work, checklists inside modern software, visual inventory controls, and a relentless continuous improvement loop that turns every callback into a process upgrade. The result is fewer surprises for clients and more confidence for technicians.
Culture ties it all together. Steve talks about hiring for values and embracing diverse backgrounds—Navy vets, former chefs, and more—to expand perspective and ownership in the field. Training happens twice a week, and AI coaching tools like Sales Pro add bite-sized best practices straight from the field nationwide. On the growth side, we unpack how Peakzi provides real-time market pulse data and elevates AI search visibility across ChatGPT and Gemini, helping the team meet homeowners where they actually ask for help today.
If you care about building a durable home services business—one that wins on trust, process, and smart visibility—you’ll walk away with a clear playbook to implement now. Subscribe, share this with a fellow operator, and leave a quick review telling us the one change you’d make in your service workflow today.
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Peakzi Podcast: Home Services Success Stories
