Description

How Much Should You Talk on a Call?

Talk too much and you lose the customer. Talk too little and you lose control of the call.

In today’s Question of the Day, I break down why both extremes hurt your results and how to find the “just right” balance using real AI-driven call data.

In this episode, we cover:

• The hidden negatives of over-talking
• The risks of under-talking and disengaging the customer
• What the data says is the optimal talk-time balance
• Why the goal isn’t to be the hero of the call—but to make the customer the hero of the story

If you’ve ever wondered whether you’re talking too much, not enough, or at the wrong time, this episode gives you a clear, practical way to self-correct.

Have a Question? - Submit your questions to chrish@nexstarnetwork.com