Who really wins at follow-up — outside sales or inside sales?
Most people have a strong opinion on this… and most of them are wrong.
In today’s Question of the Day, I dig into the real data behind follow-up performance in residential HVAC, plumbing, and electrical sales — and the results may surprise you. We look at what large-scale industry studies reveal about response rates, contact cadence, and conversion impact… and then we stack that against what I’ve personally seen coaching teams across the country.
And here’s the punchline: it isn’t about who can follow up better — it’s about who does it consistently.
We’ll talk about:
If you’ve ever felt like your team is leaving opportunities on the table after the first visit or first call, this episode is going to challenge how you think about follow-up — and who should own it.
Tune in, take notes, and let’s raise the bar together.
Have a Question? - Submit your questions to chrish@nexstarnetwork.com
