In this episode of Building Texas Business, I met with Chris Gillman, President and CEO of Team Gillman, to discuss how technology is transforming car dealerships in Texas.I learn how his team uses AI and virtual assistants to streamline customer service, enabling online car purchases and digital service scheduling. Their approach to technology has improved both customer experience and internal operations while maintaining strong relationships with car buyers.Chris shares his path from general manager to business owner, including a key moment when he had to terminate an employee who broke company policy. This experience taught him about insurance requirements and legal considerations that protect the business.We explore how Team Gilman adapted during COVID-19 by focusing on company culture and employee development. Chris explained their strategy of reinvesting in staff training and using customer data effectively, which has supported steady growth without aggressive marketing tactics.
SHOW HIGHLIGHTS
We explore how technology is reshaping the car dealership landscape in Texas, emphasizing the integration of AI and virtual assistants in enhancing customer service and streamlining operations.
Chris discusses his leadership journey, highlighting the importance of hiring ambitious individuals and giving them the autonomy to excel in their roles.
The episode delves into the challenges and rewards of transitioning from a general manager to a business owner, offering insights into leadership in the automotive industry.
We examine the significance of building a strong company culture and the strategies for maintaining employee-centric leadership, especially during challenging times like the COVID-19 pandemic.
Chris shares the value of leveraging existing customer data to sustain a market presence without aggressive advertising, focusing on customer satisfaction and long-term business sustainability.
The discussion includes the role of technology in employee management, mentioning tools like Paycom and Reynolds for digital transactions and HR processes.
Chris emphasizes the balance between short-term gains and long-term sustainability by reinvesting in employees and fostering a growth-oriented environment.
We talk about the evolving work landscape and the shift back to traditional office settings, with insights on adapting leadership styles to meet changing work habits.
The conversation touches on the impact of recent legislative changes in Texas, such as the removal of state inspections for pre-owned vehicles, and the implications for the automotive industry.
Chris shares personal stories and leadership philosophies, stressing the importance of leading by example and treating employees with respect to drive business growth.
LINKS
GUESTS
| Chris Gillman
