Description
In this episode, we explore how Komatsu reinvented itself from a world-class maker of heavy machinery into a global provider of Smart Construction solutions. Faced with labor shortages, low productivity, and rising safety demands, Komatsu made a bold bet on digital servitization—shifting its focus from selling machines to delivering smarter, safer, and more productive construction outcomes.
The episode traces Komatsu’s journey from early telematics and machine automation to a fully integrated digital jobsite vision that connects drones, 3D design models, cloud platforms, AI analytics, and semi-autonomous equipment. We examine how Smart Construction transforms the entire construction workflow—from survey and planning to execution and inspection—and how Komatsu built an open ecosystem of partners, platforms, and consultants to scale this vision globally.
More than a technology story, this is a strategy and transformation story: how Komatsu changed its business model, empowered less-experienced workers to perform expert-level tasks, and repositioned itself as a long-term productivity partner rather than just an equipment supplier. It’s a compelling example of how digital servitization can reshape even the most traditional industries.
Key words
Smart Construction, Connected & Autonomous Machinery, Platform Ecosystems
Outcome-Based Productivity
