Recorded live at Pocket Gamer London, Greg sits down with Hill from Checkstep for a wide ranging conversation on trust and safety, AI powered content detection, parenting in a gaming household, and why moderation is no longer just about removing harm.
Hill shares her journey from data analyst to GTM leader in trust and safety, how Checkstep is building on top of the rapidly evolving AI ecosystem rather than competing with it, and why “build vs buy” decisions are becoming existential for modern studios.
They explore:
• What trust and safety really means for multiplayer games and UGC platforms
• Why content detection is replacing traditional moderation language
• How large language models are changing speed to value for studios
• Where humans still matter in AI driven workflows
• Detecting grooming and harmful behavior without exposing moderators to trauma
• Why keystroke detection and behavioral patterns are becoming new signals
• The real ROI conversation studios want proof on
• Promoting positive player behavior instead of only policing bad actors
• Parenting in a gaming household and how Greg thinks about kid safe play
• Why balance beats bans when raising young players
• Continuous learning, newsletters, and staying sharp in fast moving industries
• What success looks like for startups scaling with investors
• Hill’s 2026 goals and growing meaningful industry partnerships
The conversation blends operator level insight with personal stories, from renovating bathrooms at night to Wordle streaks and Goat Simulator family sessions.
If you care about LiveOps, community health, AI in CX, or building safer game ecosystems at scale, this episode is for you.
