A Step-by-Step Guide to Pre-Visit Communication That Actually Works
Most healthcare practices send appointment reminders. What they are not sending is preparation. In this solo how-to episode, Melissa Gilkes-Smith walks through all twelve steps of building a pre-visit communication system that actually reduces patient anxiety, improves check-in flow, and demonstrates a Culture of Care before the patient ever walks through the door. This is an interactive working session; download the Pre-Visit Communication Workbook from the show notes and work through each step in real time.
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Pre-Visit Communication Workbook
Because a remarkable patient experience doesn't happen by accident - it happens by design.
