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In this episode of BetaTalk, host Nathan welcomes heat pump expert Graham Hendra to discuss his latest project: an AI-driven platform called Energy Donkey, developed in collaboration with Planet Devices.

Designed to replace frustrating online forums and standard LLMs that mix reliable and poor advice, Energy Donkey leverages a curated repository of verified engineering data and real-time operational metrics. The system functions across three distinct service levels:

• Free Homeowner Advice: Answers standard consumer questions regarding heat pump suitability, noise, and installation requirements using verified technical data.
• Direct Unit Control: Interfaces directly with heat pump hardware via a small monitoring device, allowing users to check operational statuses, schedule setback modes, set spending limits, and automate weather compensation using natural language prompts.
• 24/7 Field Tech Support: Provides installers and engineers with instant, model-specific diagnostic rules and fault-code guidance around the clock, bypassing long manufacturer hold times.

Operating on a freemium, pay-per-use credit model using "carrots," Energy Donkey reduces routine inquiry loads for manufacturers while offering real-time performance tracking, predictive maintenance alerts, and expert technical assistance.

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