Purpose without delivery doesn’t move the needle. This podcast explores some of the key themes emerging from the Swoboda Research Centre - Autumn Conference in Liverpool.
The podcast includes the recording of a conference session featuring Vicky Zuiderent, Jen Lothian and Joss Tasker, who unpacked how credit unions can innovate with confidence, cut through change fatigue, and build products members actually want.
Jen shares a field-tested approach to risk that turns fear into decisions: break it into impact and probability, separate good risks from bad ones, and run reversible tests in sandboxes before scaling.
Joss takes us inside a mission-led start-up mindset, where product–market fit is a moving target and distribution matters as much as features. Together, they show how leadership sets the tone—give teams air cover, define exactly what success looks like with the “red wine test,” and cut the project list so people have time and energy to deliver.
We also explore when AI helps and when it harms, and how credit unions can trial modern tech stacks, APIs, and sandboxes, coordinating with peers and vendors.
Talking Credit Unions is a regular podcast dedicated to informing credit union practitioners, leaders, and opinion formers on a variety of industry topics. The podcast is sponsored by the Swoboda Research Centre.
