Description

Today I’m sharing how to measure your customer’s experience because we all know it’s cheaper to retain a customer than it is to acquire a new one and in order to keep our retention rates high, it’s important for us to create a WOW experience for them!

In this episode:

• The ways and metrics necessary that you can do internally and externally.
• How to use customer satisfaction scores and what they are.
• Ways to use a net promoter and customer effort score.
• How to determine how much a customer is “worth” to a business.
• What customer churn rate is and how to track customer retention. 
• How to use customer support ticket trends to identify what is impacting the customer experience.

I highly encourage you to start measuring your customer experience so you can make the necessary business improvements to retain more clients & generate more revenue.

Cheers to WOWing your customers. Until next time! Let’s grow your business together!

SHOW NOTES: https://themichellefernandez.com/podcast/189

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Leave a Review or Share Your Thoughts

If you found this episode helpful, I’d love to hear from you! Leave a review or comment below. What resonated with you? What’s one thing you’ll be trying in your business? Your feedback helps me create more of what you need to grow your business!

CONNECT WITH MICHELLE:

Instagram: @themichellefernandez
Website: themichellefernandez.com