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Will Stewart, Founder and CEO of RightWork, joins Zack Oates to explore how labor decisions directly shape the guest experience. With a background as a data scientist at Starbucks, Will brings a unique perspective on how restaurants can use data to make smarter operational decisions.
Zack and Will discuss:
- Why labor should be seen as an investment, not just a cost
- How understaffing impacts both guests and employees
- The importance of scheduling with more granular data
- Why every location requires a different labor strategy
- How to balance profitability with guest experience
- Ways to scale consistency across multiple locations
Thanks, Will!
Links:
https://www.linkedin.com/in/will-stewart-23339b66/
https://www.linkedin.com/company/rightwork-inc/about/
https://right.work/
