As a shop manager or owner, it is crucial to establish effective communication and build relationships with your technicians. As a Commercial Supervisor of James Matthews Ford, Jon Boyd understands this task better than most. During this episode, Jon shares how he manages his diverse team and discusses ways shops can improve their technicians’ lives.
(1:46) Jon’s Career
(12:22) Getting Honest Feedback from Employees
(29:52) Responsibility of Communication
(37:09) Becoming a Trusted Leader
(41:46) Ways to Improve Techs’ Lives
Resources:
Submit Your Nominations for WrenchWay Awards
WrenchWay Reverse Job Posts
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jon Boyd
Commercial Supervisor, James Matthews Ford
Connect on LinkedIn
Connect with us on social:
