"'How does this impact me? How do I feel about this? What bothers me about this bad news? What's the emotional effect that it has on me? How do I relate to it?' If it's throwing me all kinds of off-kilter, and I'm trying to present it to the group in a way that's going to be useful – that they can interact with it, they can make decisions about – that's not necessarily the best state to be in."
Karen & Paul talk about sharing unwelcome information in a way that creates trust.
